Payments
When do I pay the Fee?
The Fee is payable once the Landlord/Estate Agent has agreed to us being your Guarantor and signed our contract.
Rent Guarantor will create a unique secure payment link to enable each Tenant to make their payment.
The Tenant will receive an email confirming Payment is required to complete the process which will show “Pay Now”
What happens when I click on the “Pay Now” Link?
When a Tenant clicks “Pay Now” they are re-directed to a secure payment page to complete the process (see above)
Paying via PayPal
You will then be able to pay in full by clicking the Paypal button which will re-direct you to complete the payment process.
Once the Tenant has completed the payment process, they will be re-directed back to the “Home Page” confirming payment has been received and Rent Guarantor has countersigned the contract. An Email will be sent by PayPal and Rent Guarantor will issue an email confirming the Application has been completed.
Paying via Payl8r
You will then be able to pay by instalments by clicking the Payl8r button which will re-direct you to complete the payment process.
What happens if I have a Discount/Promotion Codes?
You’ll be able to see the “Discount Code” box (see above) on the right hand side once you have selected your payment method.
Can someone else pay for the Fee?
Yes, the name on the receipt does not need to match the name on the application. As long as the amount is correct, we will accept the payment, all you need to do is select “Share Invoice” and you will be able to copy and share the invoice link by email, text or chat.
How can my Local Authority Pay the Fee?
If you have been advised by your Local Authority that they will be paying your Guarantor Fee on your behalf you will need to upload one of the following documents once you have selected Pre-Agreed Payment Document
- Payment Confirmation Letter from the Local Authority
- Purchase Order
Please Note: We can only accept payment on account from Local Authorities or Companies who have an existing credit arrangement with us.
Once payment has been made the RentGuarantor team will verify the payment and countersign the contract which will notifiy you that the guarantor is now in place